Car sharing is a service that provides members with access to a fleet of vehicles on an hourly basis. Once you become a member, you reserve any car you like in advance and drive it for as long as your reservation. It is not like car pool because it is your vehicle for the amount of time you reserve it. It is not like car rental because you pick up and drop off the vehicle at the same designated I-GO parking space in your neighborhood. You can reserve a vehicle for 30 minutes or as long as you need it, but the best and most cost-effective trips are those that are short in time and distance. Please see “Is I-GO Right for Me?” for ways that our members use the cars. X

We are proud to be the first and only non-profit car sharing organization in Chicago. Our commitment to bringing convenient and affordable car sharing to as many neighborhoods in Chicago, Evanston and Oak Park as possible means we put our mission at the core of our business model and our revenue is recycled back into the organization to better serve our members. X

It’s no secret that we are the most convenient and affordable car sharing in Chicago (just check our locations and prices!) But what really sets us apart from other car sharing organizations is our smart, local I-GO team, our easy automated reservation system (online and phone) and our low-emission fleet (1/3 hybrid vehicles.) Members can independently manage their account, yet be assured that a live person is available to problem-solve 24/7 if ever needed. And let’s face it, driving a Prius isn’t just eco-friendly… it’s eco-hip.X

Our surveys show that when people share cars, they reduce driving, which in effect reduces traffic congestion and pollution. For more study results and other benefits, visit the “Green Matters” section on our website.X

Owning a vehicle isn’t always an option or desire for all urban dwellers. I-GO is a healthy option for communities that want to reduce traffic/parking congestion, lower transportation costs for everyone and improve the quality of life in our neighborhoods.X

Our members’ driving habits are as individual as they are, but our studies indicate running errands, grocery shopping and visiting friends/family in the suburbs is the most common use of an I-GO vehicle for individuals. The good news is whether you drive 1 time a month or each day, we have a plan that makes sense for you. Visit our Pricing page to learn more. X

If you are between the ages of 21-75 with a valid driver’s license and at least 5 years of driving experience with no serious moving violations, chances are you are eligible to become an I-GO Member. We also have a program for qualified students between the ages of 18-20. Click here for our eligibility requirements or if you have questions or concerns as to whether you can become a member, contact us at 773.278.4446.X

Members must be 21 years of age and they must join before their 76th birthday. We also have a program for qualified students ages 18-20, Click Here to learn more.X

You will need to prove 5 years of driving experience, so if your current license is less than 5 years we’ll need your previous drivers license. Need help finding the info? Try checking old car insurance forms or calling your insurance agent or check with previous employers. Check with Mom or if all else fails, check an official DMV website.X

No. I-Go is set up where members pick up and return the car to its original location at the end of each trip. Each car’s technology matches the reservation to the location and it would be difficult to manage final destinations so the next member could easily locate the vehicle.X

Some members are highly allergic to pet hair. For this reason, we require that pets must travel in pet carriers. The cleaning fee for carrying pet without a pet carrier is $100. X

No! Gross! (Fee for smoking in a vehicle is $100.) X

Yes and no. We have a cleaning crew that cleans our vehicles on a regular basis and all members are responsible for leaving the car clean. So wipe up any spills, sweep out any debris and DO NOT leave any trash behind. If you are transporting a pet in a carrier, don’t forget to check for pet hair that may have gotten on the seat. Remember, you may be the next person to reserve this vehicle so keep it clean! If you leave the vehicle so dirty the next member can’t use it, our emergency vehicle cleaning is $100 plus costs. If the vehicle you have reserved is dirty, you can be reimbursed up to $5 for washing a vehicle. Leave the receipt in the glove compartment WITH YOUR MEMBER NUMBER ON IT or mail it to our office. The credit will appear on your statement. If the vehicle is too dirty to drive, call us immediately and we’ll put you in another vehicle. The previous member could be fined and we will schedule an emergency cleaning. X

If the gas gauge drops to 1/4 of a tank while you are driving, it is your responsibility to fill the tank. Please use unleaded fuel, do not “top off” and only fill the tank if it is at 1/4 tank or less. Fueling with diesel fuel causes mechanical problems and we will pass the expensive repair costs onto you. A Wright Express fuel card is found in the Key Pad located in the glove box of each vehicle. Please use the fuel card at any gas station. The instructions for using the Wright Express fuel card are on the Key Pad. If the Wright Express fuel card is missing, please contact us immediately. If a missing fuel card results in you having to use your own money to refuel the vehicle, please send us the receipt with your member number and we will reimburse your account. As a thank you for refueling, we will give you $2 in driving credit if you leave the receipt in the glove box with your member number. If you do not include your member number on the receipt, you will not receive the $2 credit. X

Go Guide (PDF)X

Yes, members can reserve cars in 1/2 hour increments. X

Members can reserve cars up to the minute of the reservation and as far in advance as one year. X

I-GO has a comprehensive insurance plan that covers all I-GO members while they are driving I-GO vehicles. Our premium insurance provides $300,000 per accident and a $5000 per person limit per accident for medical payments. If the I-GO member is determined to be at-fault, that member is responsible for $500 of our $1000 deductible. X

I-GO’s fleet insurance policy covers you while you are driving I-GO vehicles. In the event of an accident for which you are at fault, you or your organization is responsible for the first $500 of damage caused to the I-GO car or other vehicles. In the event of an insurance claim, you or your organization are responsible for the first $500 of damage caused to the I-GO car or other vehicles. In the event of an insurance claim, you or your organization are responsible for the first $500 of the $1,000 deductible on incidents for which you are negligent. If you fail to report damage and we determine that you are at fualty, you will be responsible for the first $750 of the deductible and your membership may be terminated.THE FOLLOWING MAY VOID ANY INSURANCE COVERAGE PROVIDED BY I-GO: Allowing non-approved drivers to drive an I-GO vehicle, including family members;Any use of an I-GO vehicle without a reservation;Driving an I-GO vehicle outside the United States without prior permission from I-GO.
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No. X

Yes. X

I-GO pays for gas. If the gas gauge drops to 1/4 of a tank while you are driving, it is your responsibility to fill the tank. Please use unleaded fuel, do not “top off” and only fill the tank if it is 1/4 tank or less. Fueling with diesel fuel causes mechanical problems and we will pass the expensive repair costs onto you. A Wright Express fuel card is found in the Key Pad located in the glove box of each vehicle. Please use the fuel card at any gas station. The instructions for using the Wright Express fuel card are on the Key Pad. If the Wright Express fuel card is missing, please contact us immediately. If a missing fuel card results in you having to use your own money to refuel the vehicle, please send us the receipt with your member number and we will reimburse your account. As a thank you for refueling, we will give you $2 in driving credit if you leave the receipt in the glove box with your member number. If you do not include your member number on the receipt, you will not receive the $2 credit. X

GO Standard, GO Standard Plus and GO Anytime users will have their debit/credit cards billed within 24 hours after they complete each trip. Monthly plans (including the $15 for GO Budget and the $30 for GO Anytime) are billed on the 5th of each month. GO Budget members are billed at GO Standard Plus rates and credited the 3 free hours at the end of the month. You can view your monthly statement by logging into your account. X

$50 to join, plus a $25 non-refundable application fee. There is an annual $25 renewal fee (automatic on your anniversary date.) X

The renewal fee is $25, charged automatically on your anniversary date unless you cancel prior to the date.X

If you are on the GO Standard Plan or GO Standard Plus Plan, you are only charged for the hours you drive; there are no monthly charges. If you are on one of our monthly Volume Plans or GO Budget or GO Anytime, you are charged a monthly fee. Visit the pricing page for more information.X

You can change your rate plan by emailing us at planchange@igocars.org. Rate plan changes made before 5 pm on the last day of the month will go into effect in the following month. GO Budget and GO Anytime require a 6 month commitment.X

The person you’d like to add will first need to become an I-GO member so we can assign them with their own member number. Please understand that by making this request, you will be held responsible for any costs incurred by that member. To get someone set up on your account, have them complete an online application where they will include your account number. You will receive an email notification when someone wants to be added to your account. No one can be added to your account until you approve them. If at any time you wish to remove another member from your account, the request must be made in writing. X

The request must be made in writing and sent to:
I-GO Member Services
2125 W North Ave
Chicago, IL 60647 X

Please email us at cancel@igocars.org.
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There are 2 ways to cancel a reservation without having to pay a penalty:

1. If you cancel your reservation within 59 minutes of making the reservation.
2. If you cancel your reservation more than 8 hours before your reservation is scheduled to start.

Please note: If you do cancel your reservation and you do not meet the above criteria you will be charged at your rate plan for all hours reserved less any hours used by another member. Your statement will indicate if another member picked up part of all of your “released balance.”
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Check out our GO Plans, specifically designed for Business Members. Sign up fees vary according to size of company. Ask about our non-profit rates when you request a Business Application Packet. Also, receive a $50 driving voucher when another company mentions that they heard a bout I-GO from your company. Also, if you are a part of the SustainableBusiness Alliance, your business can get a $25 rebate for enrolling in I-GO through the Alliance!X

Car sharing works when our members are respectful and responsible. This includes planning ahead and returning the vehicle on time. In the event the member before you is running late and we are notified, we will call you to let you know your options. Our policies protect members from being inconvenienced, so if we are not notified when a member is running late and your vehicle is not there, call us immediately and we will do everything we can to get you driving as soon as possible. We might move you to a different car and reimburse your cab fare or credit your account for the
inconvenience. As for the person who is late, they will pay an automatic $20 penalty plus additional fees if applicable.
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1. The police MUST be notified if there are any injuries.
2. As soon as possible, notify I-GO’s 24-hour Emergency operator at 773-278-4446.
3. Please cooperate with the other party and the police. Vehicle registration
   and insurance information can be found in a red envelope in the driver’s side
   visor and organizer.
4. Fill out and return the accident report form to I-GO, even if the accident
   is not your fault or the police are not notified.
5. You must complete the “TOTAL” Accident report - including other driver’s info
   (name, license plate number, insurance etc.)

IF THERE ARE INJURIES CALL 911 IMMEDIATELY.

Vehicle Damage

Please report damage immediately to I-GO’s 24-hour Emergency operator at 773-278-4446.
Please also use the Vehicle Damage Report Card in the vehicle to report damage.
If you do not report damage, you may be held responsible for the first $750 of
the $1,000 deductible.

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I-GO has 24-hour roadside assistance for all our vehicles. Call the I-GO 24-hour Emergency operator immediately and we will dispatch a tow truck to help you or call a taxi to get you on your way.
I-GO will make every effort to get you to your destination. X

Vehicle Damage

Please report damage immediately to I-GO’s 24-hour Emergency operator at 773-278-4446.
Please also use the Vehicle Damage Report Card in the vehicle to report damage. If you do not report damage, you may be held responsible for the first $750 of the $1,000 deductible.

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Our business is making cars available to you! That’s our job!!! How do we do
it? First of all, our reservation system makes it easy to find available vehicles either by using saved locations, searching by address or by map. If you’re flexible with your date and time, you can view all vehicles in your search and see when a nearby vehicle may be available. We try to “cluster” our vehicles together so if your #1 preferred car is taken, your #2 or #3 choice will be nearby. As well as continually adding new vehicles, we’re also always checking our supply and your demand for certain vehicles and making sure our members’ needs are met. If you ever find you are consistently having a problem finding an available car, tell us in an email.X

When I-GO Car Sharing receives a ticket violation, we pay the ticket and pass those charges on to the offending member. (We know who you are.) The ticket charge will appear on your next I-GO statement. To avoid double payment of the ticket, send the payment directly to I-GO Car Sharing and not to the city of which the violation occurred. Please make the check payable to I-GO Car Sharing and send directly to 2125 W. North Ave. Chicago, IL 60647. X

In the case that your I-GO car is not parked in the I-GO location, first look around because the previous member may have parked it in a space nearby. If you can’t find it, call our 24-hour Emergency operator at 773-278-4446. We will get you on your way via a taxi or another nearby I-GO vehicle. NOTE: I-GO will pay for the taxi and will pass these costs along to the member at fault (if any). X

Before you begin each trip, be sure to check the inside and outside of the vehicle and report any damage. Minor damage, such as scratches should be noted on the Vehicle Damage Report Sheet in the driver’s side visor (if the damage has already been noted on the Vehicle Damage Report Sheet, you do not need to do it again). For major exterior damage or for an extremely dirty interior, call 773-278-4446 to report the problem. If you fail to report damage to a vehicle by another member, you may be held responsible.

Problems Accessing Car

If the doors do not unlock when you hold your I-GO Smartcard over the card reader, try removing the Smartcard for a few seconds and try again. If the light turns yellow and stays that way for 90 seconds when you hold your Smartcard over the card reader, just remove the Smartcard and try again. The second time, the light should turn green and unlock the doors. (This occasionally happens in subterranean garages when the vehcile can’t confirm your reservation because it is having difficulty communicating with the satellite signal.) If nothing happens when you hold your Smartcard over the card reader, check
the doors.

If the doors are unlocked, get in and check for the key. If it is not in the key pad in the glovebox, you will need to insert the black key fob back in the slot, step out of the car and close the doors. At this point you need to hold your Smartcard over the card reader twice. This will clear the previous member’s reservation and set you up as the current driver.

If the door is locked, you will need to call the Emergency operator at 773-278-4446 to have him/her remotely unlock the vehicle. You will then be instructed to find they key, put it back in the key pad in the glovebox, step out of the car, close the doors and hold your Smartcard over the card reader twice.
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You will be charged for the unused time unless you “release the balance” of your reservation and another member uses some or all of your released balance. There are two ways to release your balance: on a computer or by calling 773-278-4446 and follow the prompts. X

If you are running late or need more time, first try extending your reservation by using our automated phone system. If you cannot extend, contact us AT LEAST THIRTY MINUTES before the end of your reserved time. Even if you think you MIGHT be late, please call 773.278.4446. Giving us at LEAST 30 minutes of warning allows us to help the next member scheduled to use the vehicle and you can avoid the automatic $20 late fee. If you don’t call, you will automatically be charged a $20 late fee plus any inconvenience fees to the next member. X

If you are on a pay-as-you-go plan (Go Standard or Go Standard Plus), you won’t be charged when you don’t use the car. If you are on a monthly plan (Go Budget, Go Anytime or a Volume Plan,) you will be charged your monthly fee unless you change your plan. You can change your plan at any time with no penalties (Go Budget and Go Anytime require 6 month commitment.) Simply log in to the reservation system, click on “My Accounts” to change your plan. After you make your changes, remember to click “Save Changes” at the bottom of the page. Rate plan changes take effect the first day of the next month. X

Visit our Volunteer page for opportunities or check out our events page. X

We would be happy to give a presentation at your business or community meeting. Please call us at 773.278.4446.
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Call us at 773-278-4446 and a Member Services Representative will retrieve your Member Number and Password. If you lost your card, please report it to us immediately! All you need to do is request a new one by calling our Member Services Department at 773-278-4446. Replacing your lost Smartcard will cost $15. X

GoGuide (PDF) X

Simply log in to the reservation system and click the “My Accounts” tab to update your credit card or mailing address and “Preferences” to update your email address. Don’t forget to save your changes. X